The Importance of Customer Service and the Practice of Ghosting
I’ve seen my share of business practices come and go. I’ve watched how the world has evolved, but one thing should never change: respect. There’s no clearer way to show respect in business than through good customer service. It’s the backbone of trust, the foundation of any partnership, and frankly, the mark of someone who […]
The Power of a Personal Brand: Why It Matters for Your Business, Reputation and Legacy
In today’s interconnected world, your personal brand is more than just a buzzword; it’s a crucial aspect of your professional identity that can significantly influence your business, reputation and legacy. But what exactly does it mean to have a personal brand, and why is it so important … to everyone? Building Relationships and Likeability At […]
The Gift of Mentorship: A Lifelong Commitment to Growth and Relationships
I’ve had the experience of witnessing the profound impact mentorship can have on both individuals and communities. I understand the unique challenges that many people face in the business world. Throughout my life, mentorship has been a guiding light, and it’s my honor to share the importance of this noble endeavor from the mentor’s perspective. […]
Support DC Small Businesses: Oppose B25-753 and Protect Our Local Economy
Having served as president and CEO of the DC Chamber of Commerce for 12 years, I’ve fought tirelessly for our small businesses, ensuring they thrive in our community. Now, as a small business owner, I see firsthand how vital it is for our government to prioritize policies that serve the interests of these entrepreneurs. This […]
Dash of Life Blog: Bringing Your Own Seat to the Table: Overcoming Bias and Advocating for Inclusion
In the realm of leadership and decision-making, the metaphorical “table” often represents spaces where critical discussions and decisions are made. However, access to this table isn’t always equal for everyone. The late Shirley Chisholm, a trailblazing figure in American politics, once famously said, “If they don’t give you a seat at the table, bring a […]
Dash of Life Blog: From the Pinnacle to the Unknown: Navigating Life After Leading DC’s Business Community
As many of you know, I served as President/CEO of the DC Chamber of Commerce for 12-plus years after an amazing three-decade corporate career at IBM and Fannie Mae. The Chamber position was probably the most rewarding and my team was successful, with major accomplishments, including: • Securing numerous legislative wins for the business community• […]
Now is the Time to Step up and Support Small Businesses
Consider this: According to the Small Business Administration (SBA), only 40 percent of small businesses are profitable, and that is during “normal” economic times. During this unprecedented pandemic, thousands of people have lost their lives, and together we mourn for the families impacted so tragically. Thousands more have lost their jobs and are scraping to […]
Barbara Lang: Ethics deserve a starring role in business dealings
Ethics deserve a starring role in business dealings They created cultures of fear, deception and arrogance, and they put their own personal interests in front of all others, including their own families. They didn’t care whose lives they destroyed, using their power to conquer and destroy anyone blocking their path to money and gratification. Shockingly, […]
Barbara Lang: D.C. must flex its local economic muscle
Let’s face it. On the proverbial plane of economic development, the District of Columbia is in the middle seat fighting for elbow room with Maryland on one side and Virginia on the other. We have a history of challenging business practices that cannot compete with the tax structures and available spaces offered to the north […]
Letter to DC Council from Barbara Lang
Dear Mr. Chairman: Re: Sports Betting & the DC Lottery Contract As you know, I have a strong history advocating for small businesses in this city. As Vice President & Chief Procurement Officer at Fannie Mae for 10 years and more than 12 years as President & CEO of the DC Chamber of Commerce, I […]